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Rental Car Search Bar


    Online Car Hire bookings in 3 Easy Steps,
    Toll Free Customer Service 24 hours, 7 days a week

    No amendment or cancellation* fees prior to collection

    Over 8,000 car hire locations in 130 countries with 60+ car hire suppliers
*No-show and/or supplier levied fees may apply
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  • Dates:
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  • Travels to Eastern Europe:
    If you are travelling to Eastern European countries, please email us with voucher #..
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Auto Europe Car Rental Companies: Hertz, Alamo, Avis, Dollar, Budget, Enterprise, Europcar, Thrifty, Redspot

FAQ Categories

Rental Facts

  • Who is Auto Europe?

    As a broker, Auto Europe is able to give you the best deals because we negotiate discounts and special rates with local suppliers as well as the bigger brands such as Hertz, Avis and Europcar. Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.
  • May I make changes to my rental while traveling?

    If you need to make any changes to your reservation while traveling, including rental duration, locations or vehicle type, please call our toll-free number provided on your Auto Europe voucher before the expiration of the rental period. We are open 24 hours per day, 7 days a week to assist you in making any changes.
  • What should I do with paperwork pertaining to my rental?

    We advise you to retain any paperwork you receive, including the rental agreement, final invoice, and fuel receipts - this will enable us to assist you in answering any questions you may have.
  • Should I read my rental voucher?

    Please read your Auto Europe voucher and it's "Terms & Conditions" and contact us if you have any questions.
  • What will happen when I arrive to pick up my rental?

    Upon arrival at your destination, you will be asked to sign a rental agreement outlining the inclusions and exclusions. Please be sure to accept what you need and decline any items that you don't need or want. Auto Europe cannot refund any charges that are accepted at the time of check out.

Sample Voucher

  • What does my voucher look like?

    Check out this Sample Voucher with annotations.

Car Rental FAQs

  • Can I use my airline miles towards my car rental?

    Auto Europe does not accept airline miles or credit card points, however you can enquire about this with the local rental company upon checking out your vehicle.
  • Can you guarantee that the car on the voucher is the car I am going to receive?

    Auto Europe, like all car rental companies, can not guarantee a specific make or model. We do guarantee the car category. A specific model may be requested, but it can not be guaranteed.
  • Do you have phone service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us should you require assistance after departure. (Emergency road service is provided locally with every rental.)
  • How can I pay for my rental?

    Auto Europe accepts Visa, MasterCard, American Express, Diners Club. Keep in mind, Discover Card and personal checks are NOT accepted locally.
  • How is my rate guaranteed?

    We guarantee our rates in U.S. dollars. Most reservations require only a partial pre-payment to confirm which is fully refundable at any time.
  • I did not receive my voucher, how can I obtain the voucher?

    An Auto Europe voucher can be sent to you via email in PDF. The voucher can also be sent to you by fax. Or you can visit our Reservation Look Up Form and view a printable copy of the voucher.
  • I do not have a credit card, can I still rent a car?

    If we have a contract with a supplier that allows a cash rental, then it is possible. Payment would still have to be made to Auto Europe and you would have to take an inclusive rate. A cash deposit would be required at time of pick up.
  • I have a debit card, can I use this to pick up my vehicle?

    Not all suppliers will accept debit cards at pick up. If the supplier does accept the debit card, the rental would have to be treated as a cash rental.
  • Is an International Drivers License mandatory in Europe?

    It is mandatory in several countries and is highly recommended when renting in a country where English is not the primary language.
  • Is there a fee for canceling or changing a reservation?

    There is no fee to change a car rental booking provided that you contact Auto Europe before the end of the rental period. All changes must be processed by Auto Europe and not through our overseas affiliates. There is no fee to cancel a car rental booking provided that you contact Auto Europe three days prior to your date of pick up. A fee of $75 USD will occur with any cancellations within three days. If you fail to notify Auto Europe of your cancellation and are considered a "no show", the cancellation fee is 100% of the rental.
  • What do I need to pick-up my car?

    An Auto Europe voucher is required. Our vouchers show confirmation of your reservation and contain specific information about your rental car, rental rate and other important details needed by our overseas affiliates. When you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. A copy of your rental voucher is then mailed the following business day. If you reserve online, vouchers are emailed immediately upon receipt of payment. Sample Voucher for more information.
  • What kind of insurance can I get for my rental car?

    Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page
  • Where is the Auto Europe counter located?

    Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.
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